Customer Support Representative (FinTech SaaS)

This FinTech company is a young and ambitious organization with a mission to make the financial system fairer and more transparent. They develop an innovative SaaS platform that helps financial institutions serve their customers better and more efficiently. They believe in the power of technology to transform the financial world and are constantly working on new, groundbreaking solutions. The culture is informal, open, and focused on collaboration and personal growth. You will join a team of driven professionals who inspire and challenge each other. They regularly organize drinks, team outings, and other fun events to strengthen team spirit.

Introduction

Are you experienced in technical support and passionate about the financial sector? As a Customer Support Representative, you will analyze complex issues, support users of an innovative SaaS platform, and collaborate with developers to find the best solutions. This rapidly growing FinTech scale-up aims to make the financial system fairer and more transparent, offering a platform that helps financial institutions serve their customers more efficiently.

Responsibilities

• Be the primary point of contact for customers, ensuring a seamless customer journey.
• Assist customers via phone, email, and chat, providing friendly and professional advice and support.
• Analyze complex technical problems and work with the development team to find solutions.
• Document common issues and develop knowledge base articles.
• Proactively identify areas for improvement and contribute ideas for product development.
• Help build an optimal customer experience and contribute to the company's growth.

Requirements

• MBO+ / HBO (vocational/higher professional education) work and thinking level.
• Experience in a (technical) support role, preferably within a SaaS or FinTech environment.
• Demonstrable affinity with IT and the financial sector.
• Excellent communication skills, both verbal and written, in Dutch and English.
• Strong analytical and problem-solving abilities.
• Proactive, customer-oriented, and stress-resistant.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• An attractive salary of €3,000 – €3,500 gross per month, based on a 40-hour work week.
• Excellent secondary benefits, including a pension scheme and travel expense reimbursement.
• 25 vacation days, with the option to purchase additional days.
• Plenty of opportunities for personal and professional development, such as training and courses.
• A dynamic and growing scale-up environment with ample room for personal initiative.
• An informal work atmosphere with friendly colleagues and regular fun events.

About Company

This FinTech company is a young and ambitious organization with a mission to make the financial system fairer and more transparent. They develop an innovative SaaS platform that helps financial institutions serve their customers better and more efficiently. They believe in the power of technology to transform the financial world and are constantly working on new, groundbreaking solutions. The culture is informal, open, and focused on collaboration and personal growth. You will join a team of driven professionals who inspire and challenge each other. They regularly organize drinks, team outings, and other fun events to strengthen team spirit.

How to Apply

Click on the 'Apply' button to submit your application.