Customer Support Representative

UNCX Network offers decentralized, non-custodial, smart contract based B2B services: token minting, vesting, liquidity locking, & crowdfunding for blockchain companies.

Introduction

We are UNCX Network, a B2B-focused decentralized applications provider, originally from EVM chains and currently actively expanding onto the Solana Ecosystem.

UNCX provides its customers with DeFi non-custodial services, such as liquidity lockers, token vesting solutions, initial liquidity offerings, token minters, and more. You can find statistics about the protocol and its usage on DeFi Llama.

We are seeking a highly motivated and experienced Customer Support Representative to join our growing team. This role requires a proactive individual with excellent communication skills and a passion for problem-solving. Preferably, you should be based in North America or Asia to cover the time between 10 PM UTC to 6 AM UTC, but we are also keen to hire people from Europe/Africa if you prefer to work during the night.

Responsibilities

• Implement the online community moderation strategy, working closely with our community manager to ensure our Discord and Telegram channels deliver high-quality customer service and support to our communities.
• Present and demonstrate our products/services to potential clients.
• Provide exceptional customer service and support to clients.
• Collaborate with the business development team to support potential clients with their questions regarding our products.
• Stay updated on industry trends and competition activities.

Requirements

• Proven experience as a Customer Support Representative or similar role (especially with web3 projects).
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to learn new concepts quickly.
• Ability to work independently and as part of a team.
• Proficiency in Notion.
• Proficiency in English is a must (additional languages are a plus - Chinese preferred).

Benefits

• Base salary and incentivizing commission structure.
• Professional development opportunities.
• Friendly and supportive work environment.
• Opportunities for career growth.

About Company

UNCX Network offers decentralized, non-custodial, smart contract based B2B services: token minting, vesting, liquidity locking, & crowdfunding for blockchain companies.