Customer Support Internship (AI research)

AFAS is renowned as one of the best and most enjoyable software companies in the Netherlands. With over 650 colleagues, we strive daily for the success of our 14,000+ customers. Our software is used widely across the Netherlands, from bakeries to hospitals, enabling a significant portion of the population to receive their paychecks. We offer a unified software package without customization. Our core culture values trust (one rule: act with common sense), a touch of craziness (our CEO dresses as a giraffe at company events), family (we support each other and are honest), and action (do first, then think). We champion diversity and inclusion, ensuring everyone feels welcome and enriched by different perspectives.

Introduction

Are you energized by customer contact and working with AI? Then we have the perfect graduation assignment for you! You will research how we can effectively use AI within our Customer Support department to improve our services, contributing directly to the success of our team and our customers.

Responsibilities

• Investigate the market for AI applications in customer support.
• Engage with customers and colleagues to gather insights.
• Analyze the collaboration between different teams.
• Identify opportunities for service improvement.
• Translate your findings into concrete advice for implementation.

Requirements

• You are in the final phase of your HBO or WO (higher professional education or university) studies.
• You are curious and energized by solving problems.
• You see opportunities to further improve our services.
• You dare to be critical and are eager to share your ideas.
• You work independently but also easily seek collaboration.
• You enjoy conducting research and translating your ideas into concrete improvements.
• You are available full-time for approximately five months. (If your planning differs, please let us know).
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• An internship within the Support Department, surrounded by over 100 colleagues dedicated to helping customers optimize our software.
• A monthly internship allowance of €650 (based on full-time).
• Excellent guidance and colleagues from whom you can learn a lot.
• Flexible work-from-home days, in consultation with your supervisor. We do find it important that you are at AFAS several days a week.
• Prospects of a permanent job at AFAS, as many interns before you have achieved.
• Fun events like parties, drinks, smoothies, and delicious lunches.

About Company

AFAS is renowned as one of the best and most enjoyable software companies in the Netherlands. With over 650 colleagues, we strive daily for the success of our 14,000+ customers. Our software is used widely across the Netherlands, from bakeries to hospitals, enabling a significant portion of the population to receive their paychecks. We offer a unified software package without customization. Our core culture values trust (one rule: act with common sense), a touch of craziness (our CEO dresses as a giraffe at company events), family (we support each other and are honest), and action (do first, then think). We champion diversity and inclusion, ensuring everyone feels welcome and enriched by different perspectives.

How to Apply

If this sounds like your ideal internship, don't hesitate to apply, even if you doubt meeting all requirements. We look forward to realizing your ideas!