Customer Support Agent (German Speaking) - SaaS

Haystack People is an innovative SaaS company based in Amsterdam, specializing in developing advanced software solutions that help businesses work more efficiently and effectively. With a dynamic and motivated team, they are committed to continuous innovation and delivering excellent customer service. The company fosters an open, direct culture focused on growth and collaboration, where individual initiative is valued.

Introduction

Are you ready to strengthen a successful support team as a Customer Support Agent? This SaaS company is looking for a service-oriented professional to be the first point of contact for their clients. The role focuses on building strong relationships, efficiently solving problems, and ensuring exceptional service, all while collaborating closely with the team to elevate customer satisfaction.

Responsibilities

• Answer customer inquiries via phone, email, and chat (German and English).
• Provide technical support for product-related issues.
• Document customer interactions and solutions.
• Gather feedback for product improvements.
• Collaborate with the team to ensure service quality.

Requirements

• MBO/HBO (vocational/higher professional education) work and thinking level.
• Minimum of 1 year of experience in a customer service role.
• Fluent in German and English (both spoken and written).
• Affinity with (SaaS) software and technology.
• Excellent communication skills and problem-solving ability.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• A salary between €2,600 and €3,200 per month (based on 40 hours).
• 25 vacation days.
• Travel allowance.
• Flexible working hours.
• Opportunities for personal and professional development.
• A pleasant work atmosphere with fun team activities and social gatherings.

About Company

This innovative SaaS company, based in Amsterdam, specializes in developing advanced software solutions. They focus on providing tools that help businesses work more efficiently and effectively. With a dynamic and motivated team, they strive for continuous innovation and to offer the best service to their customers. The culture is open, direct, and focused on growth and collaboration. You will join an environment that values initiative and where your contributions are truly appreciated.

How to Apply

Apply directly via the button below or contact Lars Krijgsman at lars@haystackpeople.nl or +31628177484.