Customer Success Director

Backbase officially opened its Singapore office in November 2018, strengthening its presence in the APAC region. Backbase is a global leader in omnichannel digital banking platforms, empowering financial institutions to accelerate their digital transformation and deliver seamless customer experiences.

Introduction

Backbase is seeking a Customer Success Director to strengthen our presence in the APAC region, specifically in Singapore. You will be instrumental in ensuring clients achieve their desired outcomes and maximize the value they gain from Backbase products and services. If you thrive in a fast-paced environment and have a passion for driving customer satisfaction and growth, we encourage you to apply.

Responsibilities

• Lead and manage a portfolio of key clients, ensuring their successful adoption and ongoing satisfaction with Backbase products.
• Develop and maintain strong, long-term relationships with senior stakeholders within client organizations.
• Act as a trusted advisor, understanding client strategies, challenges, and goals, and aligning Backbase solutions to meet their needs.
• Drive product adoption, identify expansion opportunities, and minimize churn within your client portfolio.
• Collaborate closely with sales, product, and professional services teams to ensure a seamless customer journey.
• Proactively identify and address potential risks or issues that could impact customer success.
• Develop and execute strategic account plans to promote customer growth and advocacy.

Requirements

• Proven experience in a Customer Success, Account Management, or similar client-facing role within the software or fintech industry.
• Strong understanding of digital banking platforms or financial technology solutions.
• Demonstrated ability to build and maintain strong relationships with C-level executives.
• Excellent communication, presentation, and negotiation skills.
• Strategic thinker with a customer-centric mindset.
• Ability to thrive in a fast-paced, high-growth environment.
• Fluent in English.

Nice to Have

• Experience working in the APAC region.
• Knowledge of blockchain or crypto technologies.

Benefits

(No specific benefits were listed in the provided HTML. Please refer to Backbase's career page for general benefits.)

About Company

Backbase officially opened its Singapore office in November 2018, strengthening its presence in the APAC region. Backbase is a global leader in omnichannel digital banking platforms, empowering financial institutions to accelerate their digital transformation and deliver seamless customer experiences.

How to Apply

To apply for this position, please visit the Backbase careers page and submit your application through the official portal.