Customer Success Associate

Figure is transforming the multi-trillion-dollar financial services industry using blockchain technology. In just three years, Figure has pioneered numerous fintech innovations utilizing the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments, delivering speed, efficiency, and savings to both consumers and institutions. Figure is currently recognized as a global unicorn company. The company fosters a creative, team-oriented, and supportive environment, valuing driven, innovative, collaborative, and curious individuals with an entrepreneurial mindset. Figure is led by proven leaders who have created billions in value within the FinTech space and has been recognized by Forbes as one of America’s Best Startup Employers and a Top 50 Blockchain Company.

Introduction

Figure is seeking a driven, customer service-oriented individual curious about innovative blockchain technology and financial services to join their team as a Customer Success Associate (CSA). In this role, you will be at the heart of the action, providing product, technical, and educational support to potential and existing customers. Your effective communication, problem-solving skills, and attention to detail will contribute to securing business initiatives, driving brand engagement, and ensuring customer success. You will troubleshoot problems and provide solutions with knowledge and empathy.

Responsibilities

• Be the first point of contact and advocate for customers.
• Handle customer inquiries via omni-channel communication and process applications with exceptional customer service.
• Educate customers on Figure and their products with knowledge and enthusiasm.
• Promote brand recognition and loyalty by ensuring unrivaled support via phone, chat, and email.
• Gather key insights and assist in process improvement for Figure’s products, services, and customer experience.
• Provide technical support and troubleshooting for various potential issues.
• Conduct video notary sessions with attention to detail and professionalism, following up daily with multi-vendor coordination when needed.
• Participate in new training and licensing programs to expand the team’s capabilities.
• Contribute to an exciting and vibrant office environment and team dynamic.

Requirements

• BA/BS from an accredited university preferred with 1+ years in a customer-facing role.
• Proven background as a dependable and reliable team player.
• Flexibility and adaptability to ongoing refinements in process and structure.
• Confident, friendly, and compassionate communication skills.
• Ability to become a licensed e-notary, including passing Figure and state-required background checks.
• Successfully complete required compliance trainings.
• A positive and problem-solving approach to customer service.
• Ability to instill trust and rapport with customers.
• Process-driven organizational skills.
• A quick and flexible learning style with the ability to navigate new technology platforms.

Benefits

• Competitive salary and growth opportunities.
• Company quarterly performance-based bonus.
• Equity stock options package.
• Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
• Employer-funded life and disability insurance coverage.
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
• Up to 12 weeks paid family leave.
• Continuing education reimbursement.
• Routine team swag deliveries!

About Company

Figure is transforming the multi-trillion-dollar financial services industry using blockchain technology. In just three years, Figure has pioneered numerous fintech innovations utilizing the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments, delivering speed, efficiency, and savings to both consumers and institutions. Figure is currently recognized as a global unicorn company. The company fosters a creative, team-oriented, and supportive environment, valuing driven, innovative, collaborative, and curious individuals with an entrepreneurial mindset. Figure is led by proven leaders who have created billions in value within the FinTech space and has been recognized by Forbes as one of America’s Best Startup Employers and a Top 50 Blockchain Company.

How to Apply

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.