Customer Service Agent (SaaS)

Our client is a fast-growing SaaS organization based in Utrecht, specializing in IT solutions for the medical sector. They are currently the largest player in this field in the Netherlands and are expanding internationally. The company fosters an informal, ambitious, and collegial culture that balances hard work with social activities such as company drinks, game nights, team outings, and an annual winter sports trip.

Introduction

Are you looking to kickstart your career as a Customer Service Agent and strengthen a successful support team? Our client offers a challenging position with comprehensive traineeships to prepare you for a significant role in the tech world. This starter function allows you to make your mark in a rapidly growing SaaS organization.

Responsibilities

As a Customer Service Agent, you will be the primary point of contact for software users. Your main responsibilities include:

• Assisting users with various questions and technical or functional software-related issues.
• Ensuring efficient and effective resolution of user inquiries.
• Collaborating within a team of five colleagues.
• Undergoing intensive guidance from the Support Manager.
• Participating in an extensive onboarding program and training sessions to develop into a software and IT specialist.

Requirements

• Minimum of HBO (higher vocational education) work and thinking level.
• Strong communication skills, customer-oriented, and proactive attitude.
• Affinity with IT and software.
• Residing in the Utrecht area.
• Excellent command of both Dutch and English, written and spoken.
• Available for full-time employment.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• Competitive salary between €2,600 and €3,100 gross per month.
• Excellent secondary employment conditions, including a pension scheme and travel expense reimbursement.
• Extensive onboarding and training to develop into a specialist.
• Informal and ambitious work environment with supportive colleagues.
• Opportunities for personal and professional growth within a fast-growing organization.
• Fun extras like drinks, game nights, company outings, and an annual winter sports trip.

About Company

Our client is a fast-growing SaaS organization based in Utrecht, specializing in IT solutions for the medical sector. They are currently the largest player in this field in the Netherlands and are expanding internationally. The company fosters an informal, ambitious, and collegial culture that balances hard work with social activities such as company drinks, game nights, team outings, and an annual winter sports trip.

How to Apply

If you are enthusiastic about this vacancy and wish to join this successful team, please send your CV and motivation letter to info@haystackpeople.nl. We will contact you as soon as possible.