Client Security Analyst

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto!

Introduction

Kraken is seeking a dedicated Client Security Analyst to join our world-class team. This role is crucial in safeguarding client accounts and maintaining the integrity of our platform. As a Client Security Analyst, you will act as a gatekeeper and investigator, assisting clients in regaining access to their Kraken accounts, protecting against illicit actors, and investigating suspicious activities.

Responsibilities

• Deliver a high-quality experience that balances low client friction with strong security protocols.
• Analyze cases and alerts to identify potential threats while minimizing false positives.
• Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting.
• Stay current with procedural updates to effectively respond to evolving threats.
• Suggest and help implement workflow improvements for clarity and efficiency.
• Escalate overlapping or complex cases to appropriate teams such as Fraud, Compliance, Account Takeover, or Client Engagement.
• Engage in a culture of constructive feedback and peer support.
• Meet or exceed Service Level Agreements (SLAs) while maintaining strong performance metrics (KPIs).
• Attend training sessions and stay up to date on team, company, and industry knowledge.
• Meet regularly with your supervisor and the QA team to review performance and alignment.
• Understand and advocate for Kraken’s products to support ongoing platform improvements.
• Perform additional duties and responsibilities as required.

Requirements

• Minimum 2 years of experience in customer service, security, or the crypto industry.
• Experience working in a metrics-driven environment, meeting individual and team performance targets.
• Strong attention to detail with the ability to make sound, timely judgment calls.
• Ability to multitask and manage a high volume of requests while maintaining secure, accurate outputs.
• Fluent English communication skills, both written and verbal.
• Experience using and navigating multiple software tools and platforms (strong computer literacy).
• Ability to work independently and make decisions in a fast-paced environment.
• Willingness to work evenings and weekends regularly as part of a recurring schedule.
• Motivated by Kraken’s mission to deliver seamless support for a global client base.
• Experience with crypto trading or investing, ideally across multiple platforms.

Nice to Have

• Fluency in an additional language (e.g., French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean).
• Experience with compliance, fraud, account access, legal, or similar operational domains.
• Preference for working weekends.

Benefits

• Competitive salary (not specified).
• Opportunity to work with a world-class, mission-driven team.
• Flexible, fully remote work environment.
• Professional development and continuous learning opportunities.
• Contribution to the acceleration of global crypto adoption.

About Company

Kraken is a mission-focused company rooted in crypto values, dedicated to accelerating the global adoption of crypto to achieve financial freedom and inclusion for everyone. For over a decade, Kraken has attracted top crypto experts globally, fostering a culture of innovation and security. As a fully remote company with Krakenites in 70+ countries, we develop premium crypto products for all users, from experienced traders to newcomers, emphasizing industry-leading security, crypto education, and world-class client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

How to Apply

Please apply through the provided link. Unless a specific application deadline is stated, applications are accepted on an ongoing basis. We encourage you to familiarize yourself with the Kraken app and our culture page before applying. We value diversity and consider qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance. We hire based on merit and encourage applications even if you don't fully meet all listed requirements, especially if you are passionate about crypto.