Client Experience Team Lead, Strategic Partnerships and Integrations

United States Full-Time 2026-04-11

About Anchorage Digital

Anchorage Digital is dedicated to building the world’s most advanced digital asset platform for institutional participation in crypto. As a crypto platform, it provides institutions with custody, staking, trading, governance, settlement, and industry-leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also operates through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is backed by leading institutions such as Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, and achieved a Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. The company's diverse team of over 600 members, known as The Anchorage Village, brings together expertise from platform security, financial services, and distributed ledger technology, united by the goal of building the future of finance. Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, valuing diversity and inclusion. Anchorage Digital is an Equal Opportunity Employer. “Anchorage Digital” refers to services offered through Anchorage Digital Bank National Association, Anchorage Lending CA, LLC, or Anchorage Digital Singapore Pte Ltd, all wholly-owned subsidiaries of Anchor Labs, Inc. The company may use AI tools during the hiring process, and applicants can inquire about data processing.

About the Position

Introduction

Anchorage Digital is seeking a Client Experience Team Lead for Strategic Partnerships and Integrations. This pivotal role involves shaping and building the client service model for Anchorage Digital’s integration-based strategic ventures. The successful candidate will be responsible for operational relationship management with integration partners, gaining a deep understanding of how they leverage Anchorage Digital’s products, services, and API integrations. This is a highly collaborative role, requiring leadership of cross-functional teams, driving strategic initiatives, and managing against both internal and external deadlines.

Responsibilities

Operational Support and Relationship Management: Understand and facilitate the operational needs of integration partners, leading a team to provide day-to-day client servicing and inquiry management.
Cross-Segment Advocacy: Utilize expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate for product enhancements and services that cater to a diverse user base, ensuring a white-glove service approach.
Execution-Oriented Thought Partnership: Collaborate with Go-To-Market (GTM), operations, and technical teams to develop specialized processes and procedures, aligning support models with partner business strategies.
Technical Escalation & Liaison: Serve as the primary point of contact for partners, resolving high-priority escalations and managing cross-organizational dependencies for effective resolution.
Oversight and Regulatory Integrity: Design and execute governance and quality controls to monitor external processes performed by partners, ensuring compliance with Anchorage Digital’s regulatory standing and reputation.
Strategic Relationship Management: Oversee the technical and operational health of strategic client relationships, working with Sales and Relationship Management to secure assets under custody.
Communication and Project Management: Streamline the integration and communication of new product releases, proactively addressing roadblocks between partners and internal teams.
Advocacy: Maintain the “Book of Work” for strategic integration clients, prioritizing technical requests and product/feature enhancements, and engaging compliance, legal, and operations teams to support evolving service models and new business ventures.
Cross-Team Thought Leadership & Influence: Navigate ambiguity, build consensus, translate complexity, and champion strategic priorities using data-driven insights to influence roadmap development.
Reporting: Proactively share information and status updates with internal stakeholders and integration partners to ensure alignment with organizational goals.
Mentorship: Effectively manage, develop, and create growth roadmaps for Client Experience Management (CXM) team members within the segment.

Requirements

Proven experience navigating API-based business models.
Demonstrable experience in building and leading strong client servicing teams.
Comfortable with API architecture and able to partner with technical teams to diagnose and troubleshoot technical issues related to Anchorage Digital’s core product suite.
Excellent understanding of blockchain technology and its impact on both retail and institutional use cases.
Strong experience working within regulatory frameworks and applying policies and procedures to resolve complex integration issues.
Deep understanding of the requirements, behaviors, and needs of institutional and retail clients engaging with liquidity providers, exchanges, agency desks, custodians, and prime brokers in both traditional finance and DeFi.
Strong experience in traditional financial services.