Anchorage Digital, known as the Anchorage Village, brings together top talent from platform security, financial services, and distributed ledger technology to build the foundational blocks for institutions to safely participate in the evolving digital asset ecosystem. With a diverse team of over 600 members, we are united by the goal of building the future of finance and enabling value to move safely in the new global economy. Anchorage Digital is committed to being a welcoming and inclusive workplace, fostering respect, support, and connection for all employees. We celebrate diversity and believe in the power of openness to achieve our best work. Anchorage Digital is an Equal Opportunity Employer, considering qualified applicants regardless of various protected characteristics. Offered services are provided through Anchorage Digital Bank National Association, Anchorage Lending CA, LLC, or Anchorage Digital Singapore Pte Ltd. We prioritize privacy rights and may use AI tools in the hiring process to assist recruitment, with final decisions made by humans.

About the Position

Introduction

Anchorage Digital is seeking a dedicated and experienced individual to join our Client Experience, Strategic Partnerships, and Integrations team. In this pivotal role, you will help shape and build the client service model for Anchorage Digital's most significant integration-based strategic ventures. This position focuses on operational relationship management with integration partners, requiring a deep understanding of how these partners leverage Anchorage Digital’s products, services, and API integrations to serve their businesses and end customers. This is a highly collaborative role, engaging with internal and external stakeholders to drive strategic initiatives and ensure successful project delivery.

Responsibilities

Operational Support and Relationship Management: Understand the operational construct of our integration partners to effectively support their needs as they leverage Anchorage Digital's services.
Cross-Segment Advocacy: Utilize expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally for product enhancements and services that cater to a diverse user base, demonstrating a white-glove service mindset.
Technical Escalation & Liaison: Serve as the primary point of contact for strategic partners, resolving high-priority escalations and managing cross-organizational dependencies to ensure seamless resolution.
Oversight and Regulatory Integrity: Where applicable, support the design and execution of governance and quality controls to monitor and maintain the quality of external processes performed by partners, safeguarding Anchorage Digital’s regulatory standing and reputation.
API Troubleshooting & Incident Management: Collaborate with technical teams to investigate and diagnose technical issues related to Anchorage Digital’s core product suite, demonstrating familiarity with API architecture.
Strategic Relationship Management: Maintain the technical and operational health of relationships with strategic clients, working closely with Sales and Relationship Management to secure assets in custody.
Communication and Project Management: Assist in the integration and communication of new product releases to partners.
Advocacy: Help maintain the “Book of Work” for strategic integration clients, prioritizing bespoke technical requests and product/feature enhancements, and collaborating with legal, compliance, and operations teams to support service models and new business ventures.
Reporting: Proactively share information and status updates with internal stakeholders and integration partners to ensure alignment on organizational goals.
Growth & Development: Effectively manage, develop, and create growth roadmaps for CXM team members within the segment.

Requirements

Proven experience in operational relationship management, ideally within the financial services or crypto industry.
Strong understanding of API-based business models and comfort navigating technical integrations.
Excellent understanding of the crypto ecosystem, including institutional and retail client behavior, preferences, and products (e.g., liquidity providers, exchanges, agency desks, custodians, prime brokers in traditional finance and DeFi).
Demonstrated experience in traditional financial services.
Ability to apply Anchorage Digital policies and procedures to complex integration issues, with intermediate experience in working within regulatory frameworks.
Exceptional communication and interpersonal skills, with the ability to influence stakeholders and build consensus.
Strong organizational skills and the ability to manage against internal and external deadlines.

Nice to Have

Experience working with cross-functional teams in a fast-paced environment.
Familiarity with blockchain nuances and their impact on various use cases.

Benefits

[Benefits information was not provided in the original posting, please update from internal sources if available.]

About Company

Anchorage Digital is building the world’s most advanced digital asset platform for institutions. As the industry's leading security infrastructure, Anchorage Digital empowers institutions to participate in digital assets through custody, staking, trading, governance, and settlement. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., the company also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. Funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, Anchorage Digital’s Series D valuation exceeds $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota.