Our Business Development Center (BDC) in Guadalajara is an integral part of Backbase's global engineering efforts. We are powered by a high-performance team and are connected with our other BDCs around the globe (in Amsterdam, Atlanta, and Cardiff). Our collaborative nature and drive for constant innovation and improvement mean that we’re a force to be reckoned with. With a unique blend of engineering prowess and a dash of Jalisco culture, we're building the future of banking, one line of code at a time.

As a Backend Engineer (Application Support), you will be pivotal in ensuring the stability, performance, and reliability of our enterprise-level applications. This role combines technical expertise in backend development with a strong focus on support, incident resolution, and continuous improvement.

Responsibilities

Collaborate with cross-functional teams to resolve complex production incidents, ensuring minimal downtime and impact on business operations.
Perform root cause analysis for identified issues and implement preventative measures alongside development teams.
Develop and maintain custom tools, scripts, and automation solutions to streamline support processes and enhance application stability.
Participate in on-call rotation to provide 24/7 support for critical production systems.
Contribute to the improvement of monitoring, alerting, and logging systems to proactively identify and address potential issues.
Implement and maintain CI/CD pipelines for application deployments, updates, and rollbacks.

Requirements

Proficiency in Java and a deep understanding of the Spring Framework (Spring Boot, Spring MVC, Spring Security, etc.).
Experience with microservices architecture and RESTful APIs.
Strong knowledge of relational databases (e.g., PostgreSQL, Oracle, MySQL) and database query optimization.
Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
Experience with CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps).
Ability to troubleshoot complex issues across distributed systems and identify performance bottlenecks.
Excellent problem-solving skills and a proactive approach to issue resolution.