Crypto.com is a leading global cryptocurrency platform dedicated to accelerating the world's transition to cryptocurrency. We offer a comprehensive suite of products and services including a cryptocurrency exchange, wallet, DeFi solutions, and more. Our mission is to provide a secure, fair, and accessible experience for all users.

About the Position

Introduction

Crypto.com is seeking a highly motivated and experienced Application Support Engineer to join our Exchange Support team. This team is integral to maintaining the firm's 24x7 cryptocurrency trading business, providing L2/L3 support to business users, and holding full ownership of the production environment for all key business lines, including the Exchange platform, Risk management system, Backoffice, Market data, and non-trading activities. We are looking for strong, technology-focused individuals to contribute to our dynamic team.

Responsibilities

User Management: Provide comprehensive technical support to Sales, Business Users, Institutional, and Retail client bases, with a strong focus on application support, API support, and network connectivity.
Incident Management: Take end-to-end ownership of production incidents, from identification to resolution. This includes collaborating with various technical and business support teams, escalating issues, and ensuring timely resolution.
Process Management: Lead all release activities, participate in audit reviews, and execute business continuity planning (BCP) exercises. Ensure all process management adheres to ITIL best practices, service level agreements (SLAs), and client expectations.
Operations Management: Monitor and automate application and infrastructure alerts to guarantee timely actions, maintaining system stability and uptime. Contribute to the knowledge repository and develop standard operating procedure documentation.
Continuous Improvement: Proactively identify areas for improvement, implement process optimizations, automate manual tasks, and enhance the overall service level provided to end-users.

Requirements

2+ years of production support experience, preferably within the Banking or Financial Service industry.
Technical Skills: Proficient in UNIX commands for debugging, SQL, and Bash/Python scripting. Must have previous experience supporting FIX protocol and APIs.
Strong technical understanding of Linux/Java-based systems, with exposure to Cloud Technology and DevOps utilities.
Good knowledge of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar.
Service-oriented mindset with strong incident handling and troubleshooting skills. ITIL certification is preferred.
Excellent written and verbal communication skills in English, with the ability to communicate clearly and concisely with diverse stakeholders and interfacing teams.
Required experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domains.
Ability to work effectively under high pressure, manage multiple priorities, and deliver to demanding deadlines with a results-driven approach and attention to detail.
Self-starter who is able to quickly grasp new concepts, business areas, and technologies.
Flexibility to work shift patterns and provide weekend support.

Nice to Have

ITIL certification.

Benefits

Competitive Salary: $70,000 - $100,000 USD/year
Token compensation
Flexible working hours
Professional development opportunities

About Company

How to Apply

Interested candidates are invited to apply via the provided application link. Please note that we may utilize artificial intelligence tools to assist our recruitment team in the initial review of applications. These tools provide recommendations and support the evaluation process but do not replace human judgment. Final hiring decisions are always made by humans. For more details on how your personal information is processed, please contact us.