AI Engineering Manager (Core AI Platform)

Front is a customer operations platform that helps over 9,000 companies, including Uber Freight, Navan, and Stripe, manage complex B2B customer relationships. It builds the operational layer necessary for customer-facing work to succeed, integrating teams, tools, and conversations. The company is actively focusing on AI to enhance its offerings and has received significant investment and numerous workplace awards.

Introduction

Front is a customer operations platform designed for complex B2B interactions, ensuring seamless synchronization across teams, tools, and customer conversations. The platform enables companies to scale while maintaining strong customer relationships, handling advanced operational needs where simpler tools fall short. Front is backed by prominent investors like Sequoia Capital and Salesforce Ventures, having raised $204M. It has consistently received accolades for being a great workplace, recognized by Built In, USA Today, Y Combinator, Fortune, Inc. Magazine, and Forbes.

AI is pivotal in reshaping customer operations, and Front is at the forefront of leveraging AI for its product. The Core AI Platform team, composed of highly skilled applied AI and engineering talent, leads this initiative by building the foundational AI infrastructure that powers all AI-driven features. As an Engineering Manager for the Core AI Platform, you will lead this team to deliver a substantial impact on Front's product and customers.

Responsibilities

• Own the technical roadmap for Front's AI platform, guiding strategic AI investments by evaluating new techniques and making build-vs-buy decisions.
• Partner with product and engineering leadership to prioritize high-leverage capabilities.
• Drive architectural decisions for AI infrastructure, including LLM orchestration, RAG systems, model evaluation, and prompt management, ensuring reliability, scalability, and developer ergonomics.
• Manage and grow a team of senior AI engineers (applied AI and full-stack AI specialists), providing mentorship, career development, and maintaining a high talent bar.
• Define and improve interfaces between the AI platform and product feature teams to enable autonomous and efficient execution across the organization.
• Contribute to engineering-wide initiatives as a member of Front's engineering management team.

Requirements

• Must-Have:
  • Deep technical fluency in AI/ML systems, particularly LLM-based applications, with the ability to evaluate trade-offs and guide architectural decisions with senior engineers.
  • Proven track record of managing and scaling a team of senior/staff engineers through ambiguous, fast-moving problem spaces.
  • Demonstrated ability to guide strategic AI investments, including evaluating emerging techniques, making build-vs-buy decisions, and directing team effort towards high-impact areas.
• Should-Have:
  • Strong cross-functional partnership skills to align AI platform capabilities with product needs across multiple teams.
  • Ability to attract, develop, and retain top AI engineering talent in a competitive market.
  • Experience building and operating AI/ML infrastructure or platform services in production at scale.

Nice to Have

• Experience founding or building a new team/function/capability from early stages.
• Experience at a B2B SaaS company applying AI to enterprise workflows.
• A background in developer experience or internal platform work that accelerated other engineering teams.

Benefits

• Competitive salary.
• Equity in a post-Series D company backed by leading VCs.
• Private health insurance, with some plan options at no cost to employees.
• Paid parental leave.
• Flexible time off policy.
• Flexibility for remote work on Monday and Friday (unless fully remote role).
• Mental health support through Workplace Options.
• Family planning support through Maven.
• $100 per month Lifestyle Stipend for fitness, health, wellness, and other activities.
• Wellness Days: an additional day off in months without holidays.
• Winter Break: offices closed from Christmas to New Year's Day.

About Company

Front is a customer operations platform that helps over 9,000 companies, including Uber Freight, Navan, and Stripe, manage complex B2B customer relationships. It builds the operational layer necessary for customer-facing work to succeed, integrating teams, tools, and conversations. The company is actively focusing on AI to enhance its offerings and has received significant investment and numerous workplace awards.

How to Apply

Apply directly through the provided application link.