AI Deployment Engineer

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Introduction

Our AI Deployment Engineering team at OpenAI is dedicated to ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We serve as trusted advisors and technical partners, assisting customers in building and executing their AI adoption strategies post-sale. Our mission is to cultivate a robust pipeline of GenAI use cases tailored to each customer’s industry and to drive these initiatives from prototype to production through hands-on technical guidance and partnership. As an AI Deployment Engineer, you will enable customers across various industries to transform their businesses using applications such as customer service automation, content generation, and new offerings powered by our cutting-edge models.

Responsibilities

• Serve as the primary technical subject matter expert post-sale for a portfolio of customers, engaging deeply to design and deploy GenAI solutions.
• Engage with senior business and technical stakeholders to identify, prioritize, and validate high-value GenAI applications for their roadmap.
• Accelerate customer time to value by offering architectural guidance, building hands-on prototypes, and providing best practices for scaling solutions in production.
• Maintain strong relationships with leadership and technical teams to drive adoption, expansion, and successful outcomes.
• Contribute to open-source resources and enterprise-facing technical documentation to scale best practices across customers.
• Share learnings and collaborate with internal teams to inform product development and improve customer outcomes.
• Codify knowledge and operationalize technical success practices to help the Solutions Architecture team scale impact across industries and customer types.

Requirements

• 5+ years of experience in technical consulting, post-sales engineering, solutions architecture, or similar roles working directly with customers.
• Strong communication skills, capable of clearly explaining technical and business concepts to both executive and practitioner audiences.
• Experience leading complex deployments of Generative AI or traditional machine learning systems, including considerations for infrastructure and network architecture.
• Hands-on proficiency in languages like Python, JavaScript, or similar, with comfort in building prototypes or proofs of concept.
• Ability to take end-to-end ownership of challenges, proactively acquiring new skills or knowledge to drive success.

Nice to Have

• A humble, collaborative mindset and an eagerness to support teammates and customers.
• Ability to thrive in fast-paced environments, adeptly managing multiple workstreams and prioritizing for the highest customer impact.

About Company

OpenAI is an AI research and deployment company committed to ensuring that general-purpose artificial intelligence benefits all of humanity. We are at the forefront of advancing AI system capabilities and dedicated to safely deploying these systems globally through our products. We believe AI is an incredibly powerful tool that must be developed with safety and human needs at its core. To achieve our mission, we embrace and value diverse perspectives, voices, and experiences from the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics. For more information, please refer to OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks are administered in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment consistent with relevant laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers, we believe criminal history may have a direct, adverse, and negative relationship with certain job duties (e.g., protecting computer hardware, returning hardware, maintaining confidentiality of non-public information, and access to secure IT systems), potentially leading to the withdrawal of a conditional offer of employment. We are also committed to providing reasonable accommodations to applicants with disabilities.