AI Builder (Cantonese Voice Agent)

Tommy X is the hiring organization for this freelance project. Further details about the company are not provided in the job description.

Introduction

We are seeking an AI Builder to manage and enhance our Cantonese AI Voice Agent. This role involves overseeing call operations, customer management, campaign setup, and system settings to ensure efficient and effective client interactions.

Responsibilities

• Operations Overview
  • Monitor daily call numbers and identify high-intention customers.
  • Schedule appointments for property viewings.
  • Track stop contacts and analyze call trends and connectivity.
  • Monitor campaign progress and review recent call history.
  • Simulate Cantonese AI calls for quality assurance.
• Customer Management
  • Manage a customer list (500+ concept).
  • Perform customer search and screening, categorizing by buying, renting, listing, and investment classifications.
  • Apply high, medium, and low intention labels.
  • Add new customers via CSV import.
  • Manage client consent status and batch select/join campaigns.
  • Ensure new data is saved locally.
• Call Management
  • Monitor call status and results.
  • Generate AI call summaries and Cantonese verbatim manuscripts.
  • Utilize analog recording players.
• Customer Intentions and Next Steps
  • Create live follow-up tasks.
  • Export call logs.
• Campaign Management
  • Create and set up new campaigns and contact lists.
  • Define daily outbound call numbers and contact periods.
  • Implement automatic retry rules.
  • Activate and pause campaigns.
  • View completion rates, connectivity rates, and high intention numbers.
• AI Agent (Cantonese Voice Agent) Settings
  • Configure agent name and voice.
  • Set Cantonese opening remarks and dialogue goals.
  • Adjust speech speed and tone of voice.
  • Identify client interruptions and set real-person forwarding rules.
  • Manage knowledge base interface and stop contact identification.
• Recording and AI Identity Notification Settings
• Appointments and Reports
  • View, value, and manage call-back appointments.
  • Add appointments and arrange client/agent schedules.
  • Analyze connectivity and intention.
  • Monitor customer conversion funnel.
  • Export campaign performance CSV reports.
• System Settings
  • Manage company information.
  • Integrate Voice AI, SIP, CRM, and Calendar interfaces.
  • Set user and role permissions.
  • Configure notification settings.
  • Manage API Key security tips and recording retention periods.
  • Set direct selling consent and rejection lists.
  • Oversee compliance and data governance screens.

Requirements

• Proficiency in Customer Service principles.
• Experience with Telemarketing and Virtual Assistant roles.
• Skilled in Administrative Support.
• Adept at managing Contact lists and Appointment Setting.
• Familiarity with CRM systems.
• Experience with Chat Support, Email Handling, and Customer Support.
• Strong Telephone Handling and Email Communication skills.
• High Adaptability and Problem-Solving abilities.
• Fluency in Cantonese is essential for AI agent configuration and monitoring.

Nice to Have

• Experience with AI voice agent technologies.
• Understanding of data governance and compliance within a call center environment.

Benefits

• Work on a freelance basis.
• Payment in cryptocurrency (ETH, DAI, USDT).

About Company

Tommy X is the hiring organization for this freelance project. Further details about the company are not provided in the job description.

How to Apply

Applicants should apply through the platform where this job was posted.