AI Automation Engineer

K Group Companies is a locally owned and operated master integrator headquartered in Grand Rapids, Michigan, with a history dating back to 1980. They provide innovative, high-quality technology solutions across managed IT, physical security, and integrated services to customers across the United States. As a third-generation, family-owned business, K Group Companies prides itself on long-term relationships, trusted expertise, and a commitment to doing things the right way for its customers and employees. They foster a culture where employees feel connected to their purpose, team, and growth, valuing both technical excellence and teamwork.

Introduction

K Group Companies is seeking an AI Automation Engineer to join their AI and Automation practice in Grand Rapids, Michigan. This role involves designing, building, and optimizing AI-powered solutions for internal operations and external client engagements, focusing on translating strategy into production-grade systems and scaling repeatable frameworks.

Responsibilities

Automation & Workflow Engineering

• Design, build, and maintain AI-powered automation workflows using n8n, Python, and integrated APIs (ConnectWise, Microsoft 365, SharePoint, etc.).
• Develop intelligent systems such as multi-stage AI classification pipelines, automated compliance and billing review processes, and notification-driven monitoring tools.
• Implement provider-abstracted AI architectures supporting OpenAI, Ollama, and other LLM providers with configurable confidence thresholds and fallback logic.
• Build and iterate on internal tools to reduce manual effort, improve data accuracy, and create measurable operational efficiencies.

Client Delivery & Engagement Support

• Lead delivery execution for AI/automation client engagements, managing implementation, iteration, and ongoing optimization.
• Participate in client discovery sessions as a technical resource, contributing to needs assessment, feasibility evaluation, and solution design.
• Translate scoped business requirements into working systems and present delivery results to client stakeholders.
• Build reusable delivery frameworks, templates, and documentation to scale AI consulting engagements.

Enablement & Adoption

• Support AI adoption across internal teams by building training materials, playbooks, and tools for non-technical staff.
• Track and report on AI adoption metrics, linking usage data to business outcomes.
• Contribute to responsible AI use and utilization efforts, including Microsoft 365 Copilot, by supporting governance frameworks and usage guidelines.

Requirements

• Hands-on expertise in AI/automation platforms (n8n, LLM integrations, workflow orchestration, API development).
• Proficiency with Python and modern integration patterns across business platforms (ConnectWise, Microsoft 365, SharePoint).
• Experience building production-grade systems with attention to reliability, documentation, and maintainability.
• Strong communication skills to present technical work and outcomes to non-technical stakeholders.
• Ability to work within a defined strategic framework while exercising autonomy in execution and delivery decisions.
• Applicants must be legally authorized to work in the United States; visa sponsorship is not offered.
• This role is 100% onsite in Grand Rapids, Michigan.

Nice to Have

• MSP or technology services background.

Benefits

• Opportunity to work in a family-owned company with deep roots in West Michigan.
• Trusted advisor culture built over 40+ years.
• Diverse, real-world technology environments.
• Team-oriented culture grounded in accountability, collaboration, and pride in workmanship.
• A workplace where people genuinely know and support each other.

About Company

K Group Companies is a locally owned and operated master integrator headquartered in Grand Rapids, Michigan, with a history dating back to 1980. They provide innovative, high-quality technology solutions across managed IT, physical security, and integrated services to customers across the United States. As a third-generation, family-owned business, K Group Companies prides itself on long-term relationships, trusted expertise, and a commitment to doing things the right way for its customers and employees. They foster a culture where employees feel connected to their purpose, team, and growth, valuing both technical excellence and teamwork.

How to Apply

No third-party recruiters, agencies, or C2C arrangements.