Account Manager - LATAM

ElevenLabs is an AI research and product company dedicated to transforming how we interact with technology. Since launching in January 2023 with the first human-like AI voice model, the company has grown to serve millions of users and thousands of businesses, including major enterprises like Deutsche Telekom and Meta. Backed by investors such as Andreessen Horowitz, ICONIQ Growth, and Sequoia, ElevenLabs has secured $781M in funding and holds an $11B valuation. The company has expanded its offerings across three main platforms: ElevenAgents for conversational AI, ElevenCreative for content generation, and ElevenAPI for developer access to foundational AI audio models. ElevenLabs prides itself on a high-velocity, impact-driven, AI-first culture that prioritizes excellence and talent regardless of location.

Introduction

ElevenLabs is an AI research and product company dedicated to transforming how we interact with technology. Launched in January 2023 with the first human-like AI voice model, we now serve millions of users and thousands of businesses globally, from startups to large enterprises. We have successfully raised $781M in funding with a last valuation of $11B. Our team is composed of researchers, engineers, and operators committed to creating lasting positive impact.

We have expanded our offerings into three main platforms:

• ElevenAgents: Enables businesses to deliver seamless and intelligent customer experiences with robust integrations, testing, monitoring, and reliability for deploying voice and chat agents at scale.
• ElevenCreative: Empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI: Provides developers access to our leading AI audio foundational models.

Responsibilities

This role involves direct partnership with enterprise customers to build and deploy conversational agents on the ElevenLabs Agents Platform. Key responsibilities include:

• Providing hands-on execution and advising on agent design, personas, conversation flows, tool integrations, and voice customization to achieve clear business outcomes in production environments.
• Guiding customers through best practices for deploying and scaling agents across web, mobile, and telephony, and integrating them with existing data sources and systems.
• Analyzing agent performance data and conversational logs to identify friction points and optimization opportunities, improving accuracy, user experience, and reliability at scale.
• Owning expansion outcomes across a defined portfolio of enterprise accounts, with success measured by net revenue retention and sustained multi-product adoption.
• Identifying expansion opportunities, driving cross-sell through deeper agent usage, and collaborating with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Requirements

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region.
• Fluent in both Spanish and English.
• Familiarity and experience with building and deploying AI agents.
• Familiarity and experience with API Integrations, and comfort with navigating SDKs.
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities.
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.
• Strong communication and interpersonal skills, capable of building and maintaining relationships with customers at all organizational levels.
• Strong understanding of the LATAM market landscape and cultural nuances.
• Self-motivated and able to work independently in a remote or distributed team environment.

Benefits

• Innovative Culture: Be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth Paths: Join a dynamic team with countless opportunities to drive impact beyond your immediate role and responsibilities.
• Learning & Development: Annual discretionary stipend for professional development.
• Social Travel: Annual discretionary stipend to meet with colleagues.
• Annual Company Offsite: Team offsites in new locations (e.g., Croatia, Italy).
• Co-working: Monthly co-working stipend if not located near main hubs.

About Company

ElevenLabs is a leading AI research and product company focused on transforming human-technology interaction through advanced AI voice models and conversational agents. Since its launch in January 2023, the company has rapidly grown, serving millions of users and thousands of businesses globally, supported by prominent investors like Andreessen Horowitz, ICONIQ Growth, and Sequoia. With $781M in funding and an $11B valuation, ElevenLabs is at the forefront of AI innovation. The company fosters a high-velocity, impact-driven, AI-first, and excellence-focused culture with a global, distributed team.

How to Apply

Apply here