Account Manager, Institutional Crypto

The Tie is a leading provider of information services for digital assets. We serve hundreds of the world’s largest institutions through The Tie Terminal and our data APIs, provide institutional staking solutions, offer investor relations services to leading token issuers, and license data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors. Our clients include top traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.

Introduction

The Tie is seeking a highly motivated and client-focused Account Manager to join our team. In this role, you will be instrumental in delivering exceptional service to our institutional clients within the digital asset space, driving client satisfaction, and contributing to net revenue retention. You will work closely with the Account Executive team to identify upsell opportunities and ensure our clients receive a premium experience.

Responsibilities

• Cultivate and maintain strong, high-trust relationships with assigned institutional clients.
• Collaborate with Account Executives to support new business acquisition and expand existing client engagements.
• Provide comprehensive pre-sales and post-sales support, acting as a primary point of contact for client inquiries.
• Accurately maintain CRM records, including detailed notes from client interactions and meetings.
• Respond promptly to client questions and requests through designated support channels.
• Effectively communicate new feature launches and product updates to clients.
• Assist new clients with the setup of dashboards, watchlists, and news feeds.
• Aggregate and document client product feedback, relaying insights to the product development team.
• Proactively identify and pursue upsell opportunities within existing client accounts.
• Contribute directly to achieving net revenue retention goals.

Requirements

• BA/BS degree or equivalent practical experience in account management.
• Demonstrated experience or a strong passion for cryptocurrency markets.
• Prior experience interacting with institutional investors is highly preferred.
• Exceptional ability to understand client needs and propose timely, effective solutions.
• Excellent presentation, relationship-building, and communication skills.
• Strong analytical and problem-solving capabilities.
• Experience with CRM systems and client prospecting.

Nice to Have

• Proficiency in SQL and Python.

Benefits

• Competitive compensation package.
• Employee stock option plan.
• Comprehensive health, dental, vision, and disability insurance.
• Flexible paid time off (PTO).
• Flexible working hours.
• A dynamic and fast-paced work environment.
• A strong, teamwork-driven company culture.

About Company

The Tie is a leading provider of information services for digital assets, serving hundreds of the world’s largest institutions. Our offerings include The Tie Terminal, data APIs, institutional staking solutions, investor relations services for token issuers, and licensing data feeds to crypto exchanges and platforms. The Tie Terminal is recognized as the fastest and most comprehensive workstation for institutional digital asset investors. Our diverse client base encompasses traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.

How to Apply

Interested candidates are encouraged to apply through our careers page: https://apply.workable.com/thetie/j/CB6CDDC0C1/?ref=cryptocurrencyjobs.co